Knowledge base - Merchoid

Covid-19 / Coronavirus

1. Covid-19/Coronavirus Update: Shipping Delays

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Live Updates on Your Order

1. Get the latest updates on your order

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Where’s my stuff?

1. My order has shipped. Where is it?
2. My order has not shipped out. Where is it?
3. Where is my tracking number?

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Make a change to your order (or cancel it)

1. I want to cancel my order
2. I want to change the size of an item in my order
3. I want to change or cancel item(s) in my order
4. I want to change my shipping or billing address
5. I want to make other changes to my order

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Returns and Exchanges

1. What is our returns policy?
2. I want to return item(s) I have ordered from you
3. Who pays for the return shipping?
4. I have already returned an item and have a question
5. I have lost the email with the information on how to return my order

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Ordering from us

1. How do I order from Merchoid?
2. What payment methods do you accept?
3. How do I create an account with Merchoid?
4. How do I use the wish list?
5. What currencies do you charge in?
6. Can I use a PO box address or freight forwarding address?

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Creating an account

1. How do I create an account with Merchoid?
2. How do I use the wish list?

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Shipping

1. When will my order ship?
2. I entered the wrong address and my order has shipped
3. Can I use a PO box address or freight forwarding address?
4. Which countries do you ship to?
5. What if my order doesn't fit through my letterbox?
6. Will I need to sign for my order?
7. (US, Europe and rest of world delivery addresses) What shipping options are available?
8. Do I have to pay any extra taxes or duties?
9. (UK delivery addresses) What shipping options are available?
10. (US, Europe and rest of world delivery addresses) How long will it take for my order to arrive?
11. (UK delivery addresses) How long will it take for my order to arrive?
12. My tracking number or tracking link does not work

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Payment

1. I have been charged more than once for my order
2. What payment methods do you accept?
3. What currencies do you charge in?
4. Do I have to pay any extra taxes or duties?
5. Why was my payment declined?
6. When am I charged for a pre-order?

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Newsletter

1. I want to subscribe to your newsletter
2. I want to unsubscribe from your newsletter

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Affiliate Program

1. I want to join your affiliate program

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Suppliers

1. I sell products I think you’ll be interested in. How do I get in touch?

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Press

1. I’m from a popular website/magazine etc and want to feature your products. How do I get in touch with you?

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Wholesale

1. I want to buy wholesale quantities of your products

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Christmas

1. Advent calendars - I am missing items in my advent calendar

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Other help

1. I have been charged more than once for my order
2. What are your customer support operating hours?
3. How long does it take to get a response through the contact form/Twitter/Facebook?
4. How to contact us

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