What is our returns policy?

Customers in the United Kingdom

We offer a 100-day no-quibble returns policy on almost all items*. You can return an item you have bought from us within 100 days from when it shipped for a full refund or exchange. UK customers are also provided with a Freepost returns address, so you won’t incur any costs returning the item to us.

Customers in the United States, Europe or the rest-of-the-world

We offer a 100-day no-quibble returns policy on almost all items*. You can return an item you have bought from us within 100 days from when it shipped for a full refund or exchange. Customers in the United States, Europe or the rest-of-the-world are responsible for paying shipping costs to return an item back to us.

* There are exceptions, such as underwear and products with downloadable content (DLC) codes.