FANS SAY MERCHOID IS...

"These are the products you're looking for"

-Joel Fraser

"It's all your geeky dreams come true"

-John Bush

"It will make you feel ten again!"

-Adam Cooper

"It's dope"

-Paul Maura

"The truth - it's merch nerdvana"

-Katie Whelan
As seen in:

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(US, Europe and rest-of-world delivery addresses) My order has shipped. Where is it?

Important update regarding delays due to the Covid-19/coronavirus situation.

Your order may experience additional delays due to the coronavirus sitution. Please see the update on this page: https://www.merchoid.com/help/coronavirus-shipping-delays/


Orders shipped through free shipping (USA, Europe and rest of world)

Orders placed with the Free Shipping method ship from the UK and are delivered to you by your local postal service. The free shipping method is an untracked service and does not include a tracking number.

Once the order has shipped, this service usually takes 5-10 business days for delivery. Deliveries can take 25 business days or longer if your order is held in customs.

If your order has still not arrived after 25 working days, check the shipping address in your shipping notification email is correct. If your shipping address is incorrect, please contact customer support on the form below.

Orders from certain countries, particularly Canada and Australia, are more likely to inspect your packages in customs.

Orders shipped by tracked shipping methods (USA, Europe and rest of world)

Orders placed with the Tracked Shipping method ship from the UK and are delivered to you by your local postal service. You will receive a tracking number and link to track your order in an e-mail when your order has shipped. Once the order has shipped, this service usually takes 10-15 working days for delivery but can take 25 working days or longer if your order is held in customs.

If your order has still not arrived after 25 working days, check the shipping address in your shipping notification email is correct. If your shipping address is incorrect, please contact customer support on the form below.

Orders from certain countries, particularly Canada and Australia, are more likely to inspect your packages in customs.

Part of my order hasn’t arrived (USA, Europe and rest of world)

We ship from multiple warehouses, so sometimes your items will be despatched separately and arrive in different packages. You will receive an e-mail when each part of your order is despatched.

Look up your order

You can see live information on the status of your order by using the order look up page. Click the link below to use it:
Look-up your order

I still need help

Please note: unless your order has taken more than 25 working days (business days) to reach you, customer support will only have the information given above.

If you still have questions, please contact us below. Fields marked with a red asterisk (*) are mandatory:

 
Categories: My order has shipped. Where is it?