Advent calendars - I am missing items in my advent calendar

Unfortunately, we have had feedback from a small number of customers that have reported missing items on certain days in their Harry Potter Advent Calendars.

This is due to some items coming out of the trays and shifting around the box, which has has happened as the calendar has been in transit. The manufacturer has advised to carefully open the bottom edge to check if anything has slid down. If there is anything missing altogether, please let us know so we can resolve the problem.

We are very sorry for any inconvenience caused and are passing on the feedback to the calendar manufacturers.