FANS SAY MERCHOID IS...
  • "These are the products you're looking for"

    -Joel Fraser
  • "It's all your geeky dreams come true"

    -John Bush
  • "It will make you feel ten again!"

    -Adam Cooper
  • "It's dope"

    -Paul Maura
  • "The truth - it's merch nerdvana"

    -Katie Whelan
As seen in:

Featured in

Featured in

Featured in

Featured in

Featured in

Featured in

Featured in

Featured in

Knowledge base - Merchoid

Christmas

  1. Advent calendars - I am missing items in my advent calendar

Live Updates on Your Order

  1. Get the latest updates on your order

Where’s my stuff?

  1. My order has shipped. Where is it?
  2. My order has not shipped out. Where is it?
  3. Where is my tracking number?

Make a change to your order (or cancel it)

  1. I want to cancel my order
  2. I want to change the size of an item in my order
  3. I want to change or cancel item(s) in my order
  4. I want to change my shipping or billing address
  5. I want to make other changes to my order

Returns and Exchanges

  1. What is our returns policy?
  2. I want to return item(s) I have ordered from you
  3. Who pays for the return shipping?
  4. I have already returned an item and have a question
  5. I have lost the email with the information on how to return my order

Ordering from us

  1. How do I order from Merchoid?
  2. What payment methods do you accept?
  3. How do I create an account with Merchoid?
  4. How do I use the wish list?
  5. What currencies do you charge in?
  6. Can I use a PO box address or freight forwarding address?

Creating an account

  1. How do I create an account with Merchoid?
  2. How do I use the wish list?

Shipping

  1. When will my order ship?
  2. I entered the wrong address and my order has shipped
  3. Can I use a PO box address or freight forwarding address?
  4. Which countries do you ship to?
  5. What if my order doesn't fit through my letterbox?
  6. Will I need to sign for my order?
  7. Do I have to pay any extra taxes or duties?
  8. (US, Europe and rest of world delivery addresses) What shipping options are available?
  9. (UK delivery addresses) What shipping options are available?
  10. (UK delivery addresses) How long will it take for my order to arrive?
  11. (US, Europe and rest of world delivery addresses) How long will it take for my order to arrive?
  12. My tracking number or tracking link does not work

Payment

  1. I have been charged more than once for my order
  2. What payment methods do you accept?
  3. What currencies do you charge in?
  4. Do I have to pay any extra taxes or duties?
  5. Why was my payment declined?
  6. When am I charged for a pre-order?

Newsletter

  1. I want to subscribe to your newsletter
  2. I want to unsubscribe from your newsletter

Affiliate Program

  1. I want to join your affiliate program

Suppliers

  1. I sell products I think you’ll be interested in. How do I get in touch?

Press

  1. I’m from a popular website/magazine etc and want to feature your products. How do I get in touch with you?

Wholesale

  1. I want to buy wholesale quantities of your products

Other help

  1. I have been charged more than once for my order
  2. What are your customer support operating hours?
  3. How long does it take to get a response through the contact form/Twitter/Facebook?
  4. How to contact us