I have already returned an item and have a question
How long do returns take to process?
Returns are usually processed within 3-5 working days, but can take up to 10 working days during busy periods. When considering this timeframe, please also allow enough time for your order to return back to us.
I have returned an item but my return has not been processed yet
Returns are usually processed within 3-5 working days, but can take up to 10 working days during busy periods. When considering this timeframe, please also allow enough time for your order to return back to us. If you have waited longer than 10 working days after you think the parcel should have arrived to us, please use the contact form below to get in touch.
I have returned an item but have not yet been refunded
If you have requested a refund and sent your item back to us, your order may not yet have been processed. Returns are usually processed within 3-5 working days, but can take up to 10 working days during busy periods. When considering this timeframe, please also allow enough time for your order to return back to us.
I have returned an item for exchange, but have not yet received my replacement
If you have requested an exchange and sent your item back to us, your order may not yet have been processed. Returns are usually processed within 3-5 working days, but can take up to 10 working days during busy periods. When considering this timeframe, please also allow enough time for your order to return back to us.
You have issued me a refund via PayPal. Where is the money?
Your refund will go back into the PayPal account that you used to purchase from us. The money will either go directly to your bank account or to your Paypal account so you to manually select a bank account to withdraw to. Please check your PayPal account for more information
You have issued a refund via card. Where is the money?
Your refund will go back to the bank account you used to purchase from us. Refunds are usually processed overnight, but can take up to 7 business days, depending on your bank. Your refund may appear in one of several ways:
- The original charge may simply disappear
- The refund will appear as a new transaction
- The refund will appear as a line next to the original charge.
However your refund displays, once the refund is processed, your available balance will increase by the original purchase amount
I still have questions about my return
If you still have any questions please fill out the contact form below. Fields marked with a red asterisk (*) are mandatory: